Warranty Coverage
Workmanship
We take pride in the quality of our craftsmanship and stand firmly behind every installation we complete. That’s why we offer a 1-year warranty on all of our workmanship, ensuring peace of mind and confidence in the reliability and durability of our services.
Hardware
All hardware used in our installations is backed by a comprehensive warranty as well. For residential projects, we provide a 3-year hardware warranty, and for commercial installations, we offer a 1-year warranty. This coverage reflects our commitment to using only dependable, long-lasting materials that meet high performance and safety standards.
Glass is naturally prone to holding contaminants due to its open molecular structure, which attracts substances like soap residue, hard water minerals, and organic matter. When properly sealed with a carbon-hard coating, the glass becomes slick, resistant to etching, and protected from corrosion. While warranties are important, they should reflect scientific backing and manufacturer support. With proper care and trusted technology, our customers enjoy long-lasting clarity and performance.
FAQ
Find answers from our team to questions asked by people just like you
What does the warranty cover?
Workmanship: All labor and installation are covered for 1 year.
Hardware: Residential hardware is covered for 3 years, while commercial hardware has a 1-year warranty.
How long is the warranty valid?
Workmanship: 1 year from installation date.
Hardware (residential): 3 years.
Hardware (commercial): 1 year.
Does the warranty cover the glass itself?
No. The warranty does not cover glass surface damage due to contaminants or lack of maintenance. Glass is porous and can bond with soap residue, minerals, etc., if not properly sealed and cleaned.
What maintenance is required to keep the warranty valid?
Regular cleaning and sealing of the glass surface, as well as prompt removal of soap scum, minerals, or contaminants to prevent staining or bonding. Failure to do so may void warranty coverage.
What do I do if I find a problem during the warranty period?
Contact the company promptly to report the issue within the applicable warranty window. Make sure to provide proof of purchase and details about the installation date, type (residential or commercial), and nature of the defect.
What types of issues are not covered by the warranty?
Damage to the glass surface (e.g., staining, etching) due to improper maintenance, and problems resulting from external factors: harsh chemicals, impact, or unauthorized alterations.
Is there a difference between residential and commercial warranties?
Yes. Commercial installations have a 1 year coverage, while Hardware is covered for 3 years in residential settings
